As a customer frequently disappointed by many businesses’ ideas of “customer service,” I realize the importance of quality “old fashioned” customer service. I am dedicated to making your experience with our business and our web site an absolutely pleasant one and hope to remind you of the good old days when “the customer is always right” policy really existed. Regardless of your gender, if you’re seeking repair or restoration of your favorite vehicle, you deserve to be treated with respect and complete honesty.
We understand that some people know what they want to accomplish with their vehicles but have no idea how to “talk the (car) talk.” We are happy to walk you through the process of repair or restoration in language you will understand.
I have conducted extensive market research and studied program management, advertising, bookkeeping, accounting, and logistics in addition to automobile restoration to bring this company together. My personal goal is to bring you professional service for a fair price with a team of employees that love their jobs and cars as much as I love mine (and you love yours).
The day you enter our facility, it means all the work we have done to get you here has been successful. Our reputation, advertising, company structure, employees, and our facilities have all come together to bring you into our business. Once you’re here, we are not going to give you any reason to leave without giving us a try.
If at any time you are dissatisfied with anything you see, hear, or feel from this business, I ask you to call or write me and give me a chance to resolve the problem. I understand that not every problem has a solution, but I’ll do everything within reason to reach a reasonable conclusion.
Sincerely, Dan Short